Product Features
Everything you need to turn conversations into sales.
Two engines, thirteen features, one platform. Start with the storefront and WhatsApp shopping agent that closes sales from your live catalog, recover revenue lost to delivery failures with DRO, then dominate AI-driven discovery with GEO.
Storefront Shopping Agent
A catalog-grounded RAG agent embedded in your storefront. Answers product questions with verified data. Recommends only real SKUs.
- Shadow-DOM embed, compatible with any storefront theme
- Streaming responses via SSE for snappy UX
- Real-time hallucination guard on every product mention
- Quota-enforced per-tenant rate limiting
WhatsApp Commerce
Extend the shopping agent to WhatsApp. Full cart and checkout flow with no app install, no friction, no extra dev work.
- Product search and guided recommendations
- Add-to-cart and checkout link generation
- Session history for returning customers
- Re-engagement flows for abandoned carts
Conversation Intelligence
Every agent session is clustered and analysed. Surface what shoppers ask for that you don't stock, and turn intent language into copy that converts.
- VOC clusters: common intent themes at a glance
- SKU gap analysis: unfulfilled demand surfaced automatically
- Shopper language library for PDP copy
- Weekly VOC digest email
Custom Widget Branding
Convert Pro tenants can fully skin the chat widget (colors, typography, border radius, and CSS injection) to match their storefront exactly.
- Custom CSS injection via settings dashboard
- Logo and brand color overrides
- Custom welcome message and empty state
- White-label option available
Real-Time Hallucination Guard
Before any product is shown to the user, every product ID the LLM returns is cross-checked against your live catalog. Unverified IDs are silently stripped.
- Zero hallucinated products ever shown to users
- Graceful degradation on DB failure (empty upsell, not crash)
- Guard metrics logged per session
- Alerting on high strip rates
Agent Analytics
Click-through rates, conversation completion, cart additions, and revenue attribution: all tracked per session and aggregated by cohort.
- Session funnel: open → recommend → cart → checkout
- Revenue attribution per agent conversation
- A/B test widget placement and opening messages
- Export to CSV or connect to PostHog
Delivered Revenue Operations
Detect NDR events the moment your courier raises them, trigger automated shopper outreach, and convert failed deliveries into successful ones before the return is initiated.
- Near-real-time courier webhook integration
- Automated WhatsApp NDR outreach with configurable delay
- Recovery statement with reconcilable evidence trail
- Per-shopper message budget and collision rules