Support

We're here when things get tricky.

File a ticket from your dashboard and a real person will follow up. No bots, no canned replies, no going in circles.

Logged in? Your dashboard has the full ticket thread.

Three steps, no guessing.

We built the ticket flow to be as quick to file as it is to resolve.

Bug, billing, feature request, account access. Choose what fits and it goes straight to the right person.

Tell us what you expected, what actually happened, and any error messages you saw. More detail means faster resolution.

Standard tickets are handled within 1 business day. Mark it Urgent and it escalates to senior engineering straight away.

Pick the type that sounds closest. We'll handle the routing.

Bug ReportSomething broke. Tell us what happened and we'll trace it.

BillingInvoice questions, plan changes, or anything about your subscription.

Feature RequestGot an idea that would make VritantAI more useful for your workflow? We read all of them.

Account AccessLogin issues, workspace settings, API key resets. We'll sort it.

GEO & Shopping AgentPlatform-specific questions about scoring, citation benchmarks, or agent configuration.

Everything elseNot sure where it fits? Submit it under 'Other' and we'll route it ourselves.

Mark a ticket Urgent and it escalates immediately. We don't close tickets until you confirm the issue is resolved.

Filed a ticket already?

Prefer email? Check the FAQ first Most questions are already answered there.