Support SLA
A first human response within 4 business hours.
Not a bot auto-reply, a real first response from our team within 4 business hours, Monday to Friday, 9:00 to 18:00 Asia/Kolkata (IST), on every channel. We publish how we perform against it below, breaches included.
Rolling 90-day attainment
Measured from our support-ticket data, updated continuously. Last refreshed 27 Jul 2026.
Attainment: instrumentation pending
We do not yet have enough measurable first responses in the last 90 days to publish an honest percentage. Rather than show a number we cannot stand behind, we show this state. It updates automatically as tickets are answered.
Business hours are Monday to Friday, 9:00 to 18:00 Asia/Kolkata (IST). A ticket opened outside these hours starts its clock at the next business hour. An un-answered ticket past the 4-hour window counts against this figure automatically, with no manual step.